It is our aim to deliver a consistently high standard of customer care for all visitors to International Distributors Limited. We are committed to ensuring that visitors experience a high-quality service and listening and responding to comments and suggestions for improvements.

Our aim is for every visitor to leave International Distributors Limited keen to return and eager to recommend us to others.

Our commitment is to:

• Give all International Distributors Limited customers a warm, friendly and courteous welcome
• Treat all customers with respect
• Deliver – and strive to improve upon – a consistently high standard of customer care
• Ensure that the safety of visitors is paramount at all times
• Keep all areas that are accessible to the public clean, presentable and safe
• Ensure that all International Distributors Limited staff are easily identifiable and willing to answer visitor queries
• Answer all enquiries promptly and fully or pass the enquiry to someone who can help
• Display accurate and up-to-date information on the web and in promotional literature available in the International Distributors Limited Building
• Actively seek, listen to, monitor and respond to our visitors’ feedback, comments and suggestions

 

All staff employed at International Distributors Limited are required to abide by this statement. To support them in this we shall:

• Train all front-of-house staff in customer care, and in health and safety practices and evacuation
• Monitor staff performance and review it annually.